We are committed to provide quality, efficient and perfect service to meet the needs of our customers as follows:
1. Grant of License.
- Earth Water Abstraction License - 14 working days.
- Surface Water Abstraction License - 10 working days.
- Water Diversion License for Electricity Generation - 7 working days.
- Inland Water Road Navigation License - 5 working days
- Entry or Release License of Pollutants - 8 working days
2. Written Consent.
- Resource Alteration Activities (Jetty Construction) - 35 working days.
- Resource Alteration Activities for New Applications (Other Than Jetty Activities) - 21 working days.
- Resource Alteration Activities for Renewal Applications (Other Than Jetty Activities) - 14 working days.
3. Voucher Payment.
4. Printout of License and Written Permission.
5. Complaint Response Period.
- Acknowledgement of Complaint - 2 working days.
- Feedback on Action on Complaints - 14 working days